Shipping
BESS currently ships to over 30 countries. Please select your shipping destination at the top of the page before adding products to your cart.
We will only accept orders for delivery to addresses in these countries. We do not deliver to addresses such as PO boxes.
Delivery time
Please note that the above delivery times are estimates and that the usual shipping time starts from the day you receive the order. Shipping confirmation from us by email. Remember that if you place your order on a weekend or holiday, we won't prepare it until the next business day.
We will send you a shipping confirmation for your order, and you will receive an email from the logistics company indicating the estimated delivery date. If you place your order before 1:00 PM on a weekday, it will be processed that same day.
If you haven't received your order after this time, or haven't received a delivery notification from the courier company, please contact us. We'll find out what happened and do everything possible to get it to you as soon as possible.
If shipping costs apply to your purchase, these will appear in the checkout process and on the Order confirmation and will be charged along with the payment for the purchased products. Free shipping thresholds apply at checkout.
We also recommend reading the full BESS Terms and Conditions, which apply to all shipments.
Order status
When your order has been shipped, you will receive from us a Shipping confirmation by email and you will receive another email from the logistics company indicating the estimated delivery date. This email serves as a receipt and also provides you with a tracking link, which allows you to follow your shipment. Please note that it may take up to 24 hours from the time you receive the shipping confirmation before the link becomes active. You can also contact us by email at customerservice@bess-skinhealth.com If you need help locating your order, please include the order number in the email subject.
What should I do if I am not at home on the day of delivery?
An initial delivery will be made, and if you are not present at that time, the branch that delivers to your area will attempt to contact you to arrange a second delivery. If you are also not present during the second delivery, the order will remain at the branch in your area so you can pick it up at the branch. If for any reason they are unable to contact you to arrange a delivery, you can write to us at customerservice@bess-skinhealth.com so we can provide you with contact information or assist you with anything else you may need.
What happens if my delivery address is incorrect?
If you notice any incorrect information, you can modify it from your customer area if the order has not yet left our facilities. If the order has already been prepared, contact us at customerservice@bess-skinhealth.com . Please note that if your order has already left our fulfillment center, this may increase the delivery delay by 24 to 48 hours. Don't forget to double-check all fields!
Can I pick up my order at a branch or collection point?
Of course! We offer delivery to Sending pickup points. Before placing your order, simply select the pickup point delivery option and select the one that's most convenient for you.
The logistics company will notify you by email that your order is available for pickup at the delivery point.
Holidays 2023 (orders will not be prepared on these dates)
January 1 and 6, April 7 and 10, May 1 and 15, June 24, August 15, September 11, October 12, November 1, and December 6, 8, 25, 26 and 31
COMPLAINTS PROCEDURE
If a product is defective or BESS has delivered incorrect items, please contact our Customer Service via email: customerservice@bess-skinhealth.com . Please include your order number in the email subject.
When you contact Customer Service, you will be asked to complete a Customer Complaint Form regarding the issue.
Once our Customer Service team has received and processed the returned defective product or incorrect item, you will be notified by email. You will receive a refund of the purchase price and all shipping costs within 14 days of BESS receiving the items, to the same account you originally used for the purchase.
BESS reserves the right to reject claims for products that have not been used as intended or handled correctly. We do not accept claims if more than 50% of the product has been used. If you have any questions about how defective products or incorrect items are defined, please contact us at customerservice@bess-skinhealth.com .
More information at Frequently Asked Questions .
