Privacy Policy
Welcome to BESS SKIN HEALTH!
This BESS SKIN HEALTH Data Protection Policy applies to browsing our website, www.bess-skinhealth.com, as well as to the purchase of our products through it.
1. Who is responsible for the processing of your personal data?
Responsible: BESS SKIN HEALTH, SL
CIF: B02920197
Address: Calle José Lázaro Galdiano 4, 28036, Madrid
Registration details: Registered in the Commercial Registry of Madrid, Volume 41240, folio 130, page M-731094
Contact: info@bess-skinhealth.com
2. What personal data do we collect about you?
The personal data we may collect are the following:
- Identification information. First and last name, postal and email addresses, and telephone number.
- Personal information to create a product routine: gender, pregnancy or breastfeeding information, age, skin type, etc.
- Profile Data: username and password, purchases or orders made, preferences, comments and survey responses, as well as any profile data we may add (such as through the use of data analysis or profiling).
- Information about your visits to the website bess-skinhealth.com , your device's IP address, date and time of access. For more information about this processing, see our Cookie Policy.
- Any data that you voluntarily send to our email address info@bess-skinhealth.com (or any other account that is available on our website for customers to communicate with us) or transmit to us through chat or other communication channels.
- Any information you voluntarily share publicly on BESS SKIN HEALTH social media platforms. This information will be subject to the privacy policy of the social media platform on which you share it, so we recommend that you review your profile's privacy settings.
- Marketing and communications data: data about your preferences when receiving direct marketing from us or third parties, as well as your communication preferences.
We also collect, use, and share aggregated statistical or demographic data, regardless of its purpose. Aggregated data may be derived from your personal data, although it is not legally considered personal data, as it does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a particular website feature. To improve the service and content we offer, the BESS SKIN HEALTH website uses the Google Analytics web analytics service.
However, if we combine or link Aggregated Data with your Personal Data in a way that directly or indirectly identifies you, we will treat the combined data as Personal Data, as set out in this Privacy Policy.
On the contrary, we do not collect payment information. Payments for our products are managed through the REDSYS platform and PayPal (secure payment gateways), so BESS SKIN HEALTH does not collect or store any personal data of this nature.
4. Why do we process your personal data?
BESS SKIN HEALTH processes your personal data for the following purposes:
- Provide you with the information you request about our products.
- Ensure the correct processing of your order. For example, when you make a purchase with us through our website.
- Manage your subscription to our newsletter and send commercial communications, including calls, SMS, and email.
- Manage subscriptions to any loyalty programs we may have as a company.
- Manage your participation in sweepstakes, promotions and/or surveys.
- We conduct a personalized test so you can find the best routine for you, so we need to collect some sensitive data. The data we need includes: sex, age, skin type, pregnancy, habits, etc.
- We use your identification, technical, contact, tracking, usage, and profile data to create a picture of what we think you might want or need, or what might be of interest to you. This use allows us to decide which products, services, and offers may be relevant to you in order to tell you about them. All of these processes are part of our "direct marketing" activities.
- When we need to comply with a legal or regulatory obligation. For example, maintaining sales records to comply with our tax obligations.
We always try to make it very clear on our website what we do and what communications we will send you, whether when you decide to sign up for our newsletter or participate in a promotion or survey. Of course, you have the right to change your mind at any time and unsubscribe from these services. The easiest way to unsubscribe and revoke your consent unilaterally at any time is by sending an email to info@bess-skinhealth.com or by clicking the unsubscribe link at the bottom of each communication.
5. What is the legitimacy for the processing of your personal data?
We only use your personal data when permitted by law. Please note that, depending on the specific purpose for which we use your personal data, your processing may be based on more than one legal basis. This will generally occur in the following circumstances:
- Execution of a contract: to manage your purchases through our website.
- Consent: We need this basis for legitimation for the following purposes:
- Manage your subscription to our newsletter and send commercial communications, including calls, SMS, and email.
- Managing your loyalty program subscription.
- Manage your participation in sweepstakes, promotions and/or surveys.
- Acceptance of cookies for direct marketing and/or profiling actions.
- Perform the test for personalizing services/products.
- Manage your application for a vacancy.
- Creation of commercial profiles based on harmonized personal data.
- Compliance with BESS SKIN's legal obligations
- Fraud investigation.
- BESS SKIN HEALTH's legitimate interest is in improving our products and customer service, or managing your inquiries.
6. Who has access to your personal data?
Your personal data will only be shared with those individuals or entities that need access to it in order to process orders for our products or services.
- Hosting provider:
For more information on how this provider handles its services, please consult its privacy policy at the following link: https://www.cdmon.com/es/contratos/aviso-legal-y-politica-de-privacidad-de-datos-20190601
- Chat Applications. In our direct interactions with our customers or users, we use two applications. For more information about each and how they handle personal data, please consult both privacy policies at:
- Software for sending commercial communications:
-
- Klaviyo . For more information about this software, and to learn how it handles personal data, please see its privacy policy at https://www.klaviyo.com/legal .
- Mailchimp
- Business management software. https://www.holded.com/en/privacy-policy
We require all third parties we work with to respect the security of your personal data and process it in accordance with applicable law. We also do not allow third-party service providers to use your personal data for their own benefit, and we ensure that they process it only for the specified purposes and in accordance with our instructions.
7. What is BESS SKIN HEALTH’s presence on social media?
BESS SKIN HEALTH has the following profiles on the main social networks on the Internet (Pinterest, Linkedin, Snapchat, Facebook, Instagram, Youtube and Tiktok).
BESS SKIN HEALTH acknowledges that it is responsible for the processing of data belonging to its users, followers, and those who post comments through its social media channels. Furthermore, BESS SKIN HEALTH disclaims any liability arising from comments made by users and followers on its social media channels.
Any user participating in chats, forums, blogs, or news commentaries agrees not to make comments that violate the dignity of persons, as these are understood to be discriminatory, humiliating, racist, xenophobic, etc. Consequently, they will be removed at the discretion of the owner of this portal. Under no circumstances will the user be www.bess-skinhealth.com (BESS SKIN HEALTH, SL) is responsible for the opinions expressed by users on this website. The introduction or dissemination of computer viruses or any other hardware or software that could damage the portal is also prohibited.
BESS SKIN HEALTH may use the profiles described above to inform its users about topics it considers of interest to them.
8. How long do we keep your data?
Your personal data will be retained for as long as necessary to fulfill the purposes for which it was collected. After this period, BESS SKIN HEALTH will delete it from its systems, without prejudice to the possibility of retaining it, limiting its processing to the exercise and defense of legal claims, in accordance with applicable law.
9. What security measures do we apply to the processing of your data?
BESS SKIN HEALTH implements security measures to guarantee the confidentiality, availability, and resilience of its personal data processing systems. We also conduct verification and evaluation processes for the technical and organizational measures implemented to ensure the security of personal data at all times.
10. What are your rights?
You may exercise the rights listed below by sending an email to the following address: info@bess-skinhealth.com
- You may request, at any time, that BESS SKIN HEALTH confirm whether or not it is processing your personal data.
- Access your personal data, request rectification of any inaccurate data, or, where appropriate, request its deletion when, among other reasons, it is no longer necessary for the purposes for which it was collected.
- In certain cases, you may request that the processing of your data be restricted. In this case, we will only retain your data for the purpose of exercising or defending legal claims.
- In certain circumstances, you may object to the processing of your data.
- Request portability of your data.
- Revoke the consent you have given, where applicable, for the processing of your data by BESS SKIN HEALTH
- File a complaint with the competent data protection supervisory authority.
The exercise of these rights is completely free and accessible.
You may exercise these rights by sending your request to info@bess-skinhealth.com or by regular mail to:
COMPANY NAME: BESS SKIN HEALTH, SL CIF: B02920197
José Lázaro Galdiano Street, 4, 28036 Madrid
11. What are your rights?
We always want to hear from our customers, especially if you think we can do better.
If you:
- Do you have any questions or comments about this notice?
- You want us to stop using your data
- You wish to exercise any of your rights as set out above, or you have a complaint
Please feel free to contact our customer service team, who will be happy to answer any questions you may have.
You can contact our privacy team by writing to us at the general email address, or you can contact us at:
BESS SKIN HEALTH, SL
- Contact: info@bess-skinhealth.com
- Data Protection Officer: info@bess-skinhealth.com
